Last updated: July 4, 2026.
This Privacy Policy explains how My Dual Plan (“we”, “us”, “our”) collects, uses, and protects information when you visit mydualplan.com or contact us. By using this site or calling the number shown, you agree to this policy.
Who we are
My Dual Plan is a private information and referral service that helps people who have both Medicare and Medicaid learn about Dual Special Needs Plans and connect with licensed insurance agents. We are not an insurance company and we are not a government agency.
Information we collect
You give us some information directly, such as your name, phone number, email, ZIP code, and general questions about your situation, when you call us or send a message. We and our service providers also collect standard technical information automatically when you visit, such as your IP address, browser type, device, the pages you view, and the time of your visit, through cookies and similar tools.
Cookies and similar technologies
Cookies are small files stored on your device that help the site work, remember your preferences, understand how the site is used, and support advertising. You can control or delete cookies through your browser settings, and you can set your consent preferences using the cookie banner on this site. Blocking some cookies may affect how the site works.
Analytics
We may use analytics tools, such as Google Analytics, to understand how visitors use the site so we can improve it. These tools collect information such as pages viewed and general location. You can learn about Google Analytics privacy at policies.google.com/privacy and opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
Advertising
This site uses third party advertising, including Google AdSense. Third party vendors, including Google, use cookies to serve ads based on your prior visits to this and other websites. Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visits to this site and other sites on the internet.
You may opt out of personalized advertising by visiting Google Ads Settings at google.com/settings/ads, and you can opt out of many third party vendors’ use of cookies for personalized advertising at aboutads.info/choices. You can read more about how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites.
How we use your information
We use your information to answer your questions, to connect you with a licensed insurance agent who can discuss the dual plans available in your area, to operate and improve the site, to serve and measure advertising, and to meet legal and regulatory requirements. When you call, your call may be recorded and monitored for quality and compliance, and a licensed agent may share the details you provide with an insurance carrier or agency only as needed to help you, and only with your consent where required. We do not sell your personal information.
Your choices and rights
You can ask what information we hold about you, ask us to correct or delete it, ask us not to contact you, and set your cookie preferences at any time. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act or the GDPR. To make a request, use our Contact page.
Children’s privacy
This site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Data retention and security
We keep personal information only as long as needed for the purposes described here or as required by law, and we use reasonable safeguards to protect it. No method of transmission or storage is completely secure.
Links to other sites
Our site and ads may link to other websites we do not control. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.
Not a government site
We are not affiliated with, endorsed by, or connected to Medicare, Medicaid, the Centers for Medicare and Medicaid Services, or any other government agency.
Changes to this policy
We may update this policy from time to time. Changes take effect when posted here, so please review it periodically.
Contact us
If you have questions about this Privacy Policy, please reach us through our Contact page.